Samantha Pfeiffer Therapy is a sole trader counselling practice based in the UK. I am the data controller responsible for how your personal information is used.

If you have any questions about this policy, you can contact me using the contact form below.

What Information I Collect

When you contact me or work with me, I may collect:

• Your name

• Email address

• Phone number (if provided)

• Information you choose to share via the contact form

• Session notes

• Basic website usage data (via cookies and Google Analytics)

I only collect information that is necessary to provide therapy services.

How Your Information Is Used

Your information is used to:

• Respond to enquiries

• Arrange consultations and sessions

• Provide therapy services

• Maintain clinical records

• Meet legal and professional obligations

I do not sell or share your information for marketing purposes.

Contact Forms & Website Data

This website is hosted on Squarespace. When you submit a contact form, your information is stored securely via Squarespace and sent to my email inbox.

The website uses cookies and Google Analytics to understand how visitors use the site. This helps improve the website experience. You can control cookies through your browser settings.

If advertising services are used (such as Google Ads), anonymous website data may be used to measure performance.

Therapy Records

As part of providing therapy, I keep brief session notes. These may be stored:

• Digitally via secure Google services

These records are confidential and are only accessed by me.

Online Sessions

If we work together online, sessions may take place via Zoom, Microsoft Teams, or Google Meet. These platforms use their own security and privacy measures.

I do not record sessions without your explicit written consent.

Legal Basis for Processing

Under UK GDPR, I process your personal data:

• With your consent

• To fulfil a contract (therapy services)

• To comply with legal obligations

• Under legitimate interests related to providing safe and ethical therapy

Therapy notes are processed as special category health data under Article 9 of UK GDPR.

How Long I Keep Your Information

Enquiry emails are kept only as long as necessary.
Client records are retained in line with professional insurance and regulatory guidance (typically 7 years after the end of therapy, or longer if legally required).

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request erasure (where legally possible)

• Restrict or object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact me directly to exercise these rights.

ICO website: https://ico.org.uk

Data Security

I take reasonable steps to protect your information through password protection, secure storage, and professional confidentiality standards.

Changes to This Policy

This policy may be updated occasionally. The most recent version will always appear on this page.